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Two Factor Authentication Resources (2FA)

Install an Authenticator

PaysOnline TeamViewer Support Links


What is Two Factor Authentication (2FA)?

2FA increases the security of your account by requiring a second factor of authentication (something you have) in addition to your password (something you know). We are recommending the use of the Google Authenticator application (on your phone) to generate a one-time access codes two act as your second factor. There are also desktop versions available.

Why is PaysOnline implementing 2FA?

Implementing Two Factor Authentication is a requirement of PaysOnline by the Australian Taxation Office (ATO) as a way to strengthen data security surrounding tax payer information. As a Digital Service Provider, PaysOnline are required to follow ATO requirements. See ATO Website for more information.

Who will Two Factor Authentication affect?

2FA will be for all users who have access to any part of the PaysOnline platform. This will include partners, clients, administrators, managers, users and employees.

What is Google Authenticator?

Google Authenticator is a software token that implements two-step verification services using a time-based one-time password algorithm to generate codes. You may be familiar with older physical versions of code generators used by banks and secure services.

Will Google Authenticator work without Internet?

Yes. The application generates a code based on a time algorithm and does not need access to internet or data.


What will the 2FA registration process look like?

We have created step-by-step overview of the registration process and included screenshots. On any of the steps you can elect to “do this later” until May 31 2018.

What if I do not have access to my Authenticator app?

After you login you will be asked to enter an authentication code. If you do not have access to your code generator you can select “I can’t use my authenticator app”. You will then be prompted to answer your security questions that were established during the 2FA Registration Process.

What happens if my mobile phone dies?

If your mobile device dies and you cannot access your code generator you can select “I can’t use my authenticator app.” You will then be prompted to answer your security questions that were established during the 2FA Registration Process.

Can I use my security questions as my second factor?

Yes, you can. In order to set up security questions you need to go through the 2FA registration process first which does involve an authenticator application.

Responses to your security questions are not case sensitive.

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