Who We Are
Since 1995, PaysOnline has been shaping the future of payroll and HR technology in Australia. We started in the trenches—running a wholesale and retail business ourselves—and quickly discovered that handling payroll in-house is costly, complex, and fraught with risk. That realworld frustration became our mission: to deliver professionally managed, fully compliant payroll services backed by leading software and alwayson support.
From the beginning, we set out to raise the standard for outsourced payroll in Australia. We saw an opportunity to combine local expertise, strong compliance frameworks, and intuitive technology to deliver a smarter, more seamless experience for businesses nationwide.
Our Story
PaysOnline began in 1994 with a problem - our own.
While operating a Queensland wholesale business and five retail fashion stores, we experienced the growing complexity of payroll firsthand. Staffing was increasing, administration was expanding and managing payroll alongside a multimillion-dollar debtors ledger made it clear that the process needed to be simpler, clearer, and more efficient.
After exploring outsourced payroll services and seeing both the potential and the shortcomings in the market, we recognised an opportunity to build something better.
That insight led to the creation of Paylink - the predecessor to PaysOnline.
Founder’s Perspective
“Our innovative approach quickly set us apart. The advent of web forms and online reporting allowed us to be the first to offer downloadable, on-demand payroll reports and online employee maintenance—eliminating the need for handwritten instructions.”
— Scott Lawes, Founder and CEO, PaysOnline
Built on Innovation and Practical Experience
From the beginning, our focus was accuracy, efficiency, and smarter systems. We evolved from faxed timesheets and manual reports to structured spreadsheets, then to web‑based forms and downloadable reports. As technology advanced, we invested in custom development to ensure data could be captured at the source, reducing errors and administrative burden.
Our Customer Point of Difference
Rather than offshoring processing, we leaned into technology, allowing us to remain agile, responsive, and focused on delivering dependable payroll outcomes supported by local expertise.
Over time, we expanded beyond payroll processing to include employee onboarding, self-service, automated timekeeping, rostering, award interpretation, and broader HR support. Today, PaysOnline delivers integrated payroll and HR solutions designed to reduce complexity and strengthen compliance oversight.
Our purpose remains simple: help businesses protect their people, reduce risk, and reclaim valuable time.
From Humble Beginnings
What We Believe In
Clarity & transparency
No hidden costs. No surprises. You always see what’s happening, when it happens.
Service + software
We’re not just a platform. We pair advanced tools with expert support and guidance.
Compliance as standard
Legislation changes, awards evolve, regulations shift. We absorb that complexity, so you don’t have to.
Client success = our success
We measure ourselves by how much time, stress, and risk we remove from your operations.
Let’s talk
Request a personalised demo today.
Let us handle the details while you focus on what really matters - growing your business.