Support
Dedicated, Personalised Assistance Tailored to Your Business
At PaysOnline, we go above and beyond to provide the personalised support you deserve, tailored to your business’s distinct requirements.
With our commitment to providing continuity in customer interactions, you’ll have a dedicated payroll specialist to provide you with personalised solutions promptly and efficiently. You’ll have the assurance of speaking to real people – familiar faces who understand your payroll processes inside and out.
Experience the industry’s best turnaround times and enjoy the peace of mind that comes with having a dedicated expert by your side.
Whether you are a valued client, an employee utilising our services, or a trusted partner, we are dedicated to delivering personalised assistance tailored to your specific needs.
Client Support
Excellent support is the foundation of a strong client relationship. Our dedicated administrators are ready to assist you every step of the way, providing prompt and accurate responses to your queries, ensuring your satisfaction, and helping you achieve your payroll management goals.
Employee Support
Our Employee Support services offer employees the tools to securely contact their dedicated internal payroll officer for payroll-related questions. This ensures a secure communication channel, audit trail and efficient query resolution.
The best practice solution in the business, guaranteed.
PaysOnline brings together three key elements to create the “best practice” payroll experience: advanced custom-built technology, the best process, and great people.
Our fully integrated cloud-based single database system, combined with our step-by-step workflow and supported by our payroll experts based right here in Australia, ensure optimal efficiency on multiple levels in real-time.
Our Guarantee: Unmatched Payroll Confidence
No one keeps an eye on your payroll like PaysOnline. It’s not just about making payroll seamless and easy – it’s about providing you with unmatched peace of mind.
To prove our commitment, we offer a satisfaction guarantee. If within the first 3 months, you are not completely satisfied with our service, we will refund any setup fee charges*.
*Setup refund is based on what options have been selected with your package
Seamless and Stress-Free Payroll Transition
We understand that transitioning to a new payroll solution can feel overwhelming. But with PaysOnline, it isn’t. We make it hassle-free by conducting a “parallel run” before your official go-live, ensuring a smooth and stress-free transition. Leave your worries behind as we take care of every detail for you.